What is TelzLink?
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TelzLink is an AI-powered VoIP and cloud telecommunications platform that provides virtual phone numbers, SIP trunking, and call center solutions across 140+ countries with built-in compliance automation.
How long does it take to set up TelzLink?
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TelzLink can be deployed in under 5 minutes. Unlike traditional carriers that require weeks of setup, our AI-powered platform provides instant provisioning with no engineers needed.
Does TelzLink offer a free trial?
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Yes! We offer a 7-day free trial with no credit card required. You'll receive test credits to fully experience all features of the platform.
What countries does TelzLink support?
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TelzLink provides virtual phone numbers and VoIP services in 140+ countries with 10,000+ area codes globally and automatic compliance monitoring for regional regulations.
Can I port my existing phone numbers to TelzLink?
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Yes! We support number porting from your existing carrier. The process typically takes 5-15 business days depending on your location and current provider. We handle all the paperwork and coordination with your old carrier.
How much does TelzLink cost?
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Pricing varies based on your needs. Virtual numbers start at $0.85/month, outbound calling from $0.01/minute, and inbound calling from $0.005/minute. We offer custom pricing for high-volume customers. Use our pricing calculator for a personalized estimate.
Are there any hidden fees?
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No. We believe in transparent pricing. All costs are clearly disclosed upfront. There are no setup fees, hidden charges, or surprise costs.
Do you offer volume discounts?
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Yes! We offer tiered pricing and volume discounts for businesses with high usage. Contact our sales team for a custom quote based on your specific needs.
What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH/bank transfers, wire transfers, and PayPal for select regions. Enterprise customers can request invoicing with net 30 terms.
Can I cancel at any time?
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Yes! There are no long-term contracts required. You can cancel your service at any time. You'll only pay for the current billing period.
What is SIP trunking?
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SIP (Session Initiation Protocol) trunking is a method of delivering voice and multimedia communications over the internet. It replaces traditional phone lines (ISDN/PRI) with a more flexible, cost-effective solution that works with your existing PBX system.
Does TelzLink work with my existing PBX?
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Yes! TelzLink integrates with all major PBX systems including 3CX, Asterisk, FreePBX, Microsoft Teams, Cisco, and many more. We provide configuration guides and support for seamless integration.
What internet speed do I need?
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For optimal voice quality, we recommend at least 100 kbps upload/download per concurrent call. For example, if you need 10 simultaneous calls, you should have at least 1 Mbps bandwidth. A stable connection is more important than raw speed.
Do you provide emergency calling (E911)?
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Yes! We support E911 in the United States and emergency calling in other countries where required. You must register your physical address for emergency services to work properly.
Can I use TelzLink on mobile devices?
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Yes! TelzLink works on iOS and Android devices using SIP-compatible apps like Zoiper, Linphone, or our recommended softphone applications. You can make and receive calls from anywhere with an internet connection.
What codecs do you support?
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We support all major audio codecs including G.711 (μ-law and a-law), G.722, G.729, Opus, and iLBC. We recommend G.722 for the best voice quality or Opus for low-bandwidth scenarios.
How do I troubleshoot call quality issues?
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Common solutions include: checking your internet connection stability, ensuring sufficient bandwidth, using QoS (Quality of Service) settings on your router, switching to a wired connection instead of WiFi, and checking for firewall/NAT issues. Our support team can run diagnostic tests to identify specific issues.
Does TelzLink support fax over IP?
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Yes! We support T.38 fax protocol for reliable fax transmission over IP networks. For best results, ensure your ATA or fax device is T.38 compatible.
Is TelzLink HIPAA compliant?
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Yes! TelzLink is HIPAA compliant. We sign Business Associate Agreements (BAAs) with healthcare customers and implement all required technical safeguards including encryption, access controls, and audit logging.
Are you GDPR compliant?
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Yes! We are fully GDPR compliant. We have Data Processing Agreements (DPAs) in place, respect data subject rights, implement privacy by design, and maintain detailed records of processing activities.
What certifications does TelzLink have?
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TelzLink holds ISO 27001 (Information Security), SOC 2 Type II (Trust Services), and complies with FCC regulations in the US, Ofcom in the UK, and equivalent regulatory bodies in all countries where we operate.
Can I record calls? What are the legal requirements?
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Yes, call recording is available. Legal requirements vary by jurisdiction. Some regions require "two-party consent" where all parties must be notified and agree to recording. Our platform can automatically play consent messages before recording. We recommend consulting with legal counsel to ensure compliance in your jurisdiction.
Where is my data stored?
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We operate data centers in multiple regions including US (East & West), Europe (Frankfurt, London), Asia-Pacific (Singapore, Tokyo), and Australia. You can choose your preferred data residency region. All data is encrypted at rest and in transit.
What support options are available?
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We offer 24/7 support via email, phone, and live chat. Enterprise customers receive priority support with guaranteed response times. We also provide extensive documentation, video tutorials, and a community forum.
How quickly do you respond to support tickets?
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Response times depend on severity and your plan tier: Critical issues (service down) - 15 minutes; High priority - 2 hours; Normal priority - 8 hours; Low priority - 24 hours. Enterprise customers receive faster response times per their SLA.
Do you offer onboarding assistance?
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Yes! All customers receive free onboarding documentation and video guides. Enterprise customers get dedicated onboarding sessions with our implementation team to ensure smooth deployment.
Can you help migrate from my current provider?
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Absolutely! Our team has extensive experience migrating customers from traditional carriers and competing platforms. We handle number porting, configuration migration, testing, and cutover planning to minimize disruption.
Is training available?
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Yes! We provide comprehensive training resources including video tutorials, webinars, documentation, and live training sessions for enterprise customers. Partner training is also available for resellers.
What is a DID number?
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DID (Direct Inward Dialing) is a virtual phone number that allows you to receive calls without needing a physical phone line. Each DID can be routed to different destinations, users, or departments.
What is the difference between inbound and outbound calling?
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Inbound calling refers to calls received on your virtual numbers. Outbound calling refers to calls you make to other phone numbers. Pricing typically differs between the two.
Do unused minutes roll over?
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Our pay-as-you-go model means you only pay for what you use - there are no unused minutes. For prepaid plans, credits remain valid as long as your account is active.
What is call forwarding?
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Call forwarding automatically redirects incoming calls to another number - mobile, landline, or SIP device. You can set up conditional forwarding based on time, caller ID, or availability.
Can I get toll-free numbers?
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Yes! We offer toll-free numbers in many countries including US/Canada (800, 888, 877, 866, 855, 844, 833), UK (0800/0808), Australia (1800), and more. Availability varies by country.
What is an IVR system?
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IVR (Interactive Voice Response) is an automated phone system that interacts with callers using voice and keypad inputs to route calls, gather information, or provide self-service options.
Can I send and receive SMS?
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Yes! Many of our virtual numbers support SMS (text messaging). SMS capability varies by country and number type. You can send/receive SMS via our API or web portal.
What is a softphone?
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A softphone is software that allows you to make and receive calls from your computer or smartphone without specialized hardware. It works with TelzLink using your account credentials.
Are international calls expensive?
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TelzLink offers competitive international calling rates to 230+ countries. Rates start from $0.01/minute for many destinations. Check our rate sheet or calculator for specific countries.
What makes TelzLink different from traditional phone companies?
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Unlike traditional carriers, TelzLink offers: instant setup (5 minutes vs weeks), AI automation (85% of tasks), developer-friendly APIs, transparent pricing, no contracts, global coverage from one platform, and automatic compliance management.
Do I need special equipment?
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Not necessarily! You can use TelzLink with: existing IP phones, softphone apps on computers/mobile devices, analog phones with an ATA adapter, or your existing PBX system. All you need is internet connectivity.
What happens if I lose internet connection?
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You can set up call forwarding to mobile numbers or backup destinations that automatically activate if your primary connection fails. This ensures business continuity even during outages.
Can I use TelzLink for telemarketing?
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Telemarketing is allowed if you comply with all applicable laws including Do Not Call registries, consent requirements, and calling hour restrictions. We provide tools to help manage compliance but ultimate responsibility rests with the customer.
What is NAT and why does it matter?
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NAT (Network Address Translation) is used by routers to share one public IP address among multiple devices. It can cause issues with VoIP. Solutions include: enabling NAT traversal, using STUN/TURN servers (which we provide), or configuring port forwarding.
Can I keep my current phone number when switching to TelzLink?
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Yes! Number porting is fully supported in most countries. The process typically takes 5-15 business days. We handle all coordination with your current carrier.
What happens if I exceed my plan limits?
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With pay-as-you-go pricing, there are no hard limits - you simply pay for additional usage. For fixed plans, overage rates apply (clearly disclosed in your plan details). You can set usage alerts to monitor consumption.
Does TelzLink provide API documentation?
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Yes! We have comprehensive REST API documentation with examples in multiple programming languages (Python, JavaScript, PHP, Ruby, Java). Interactive API playground available for testing.
What is the AI Receptionist feature?
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Our AI Receptionist uses natural language understanding to answer calls 24/7, schedule appointments, route calls intelligently, and handle common inquiries without human intervention. It learns from interactions to improve over time.
Do you have a status page?
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Yes! Visit status.telzlink.com for real-time system status, uptime history, and scheduled maintenance notifications. You can subscribe to receive alerts about incidents.
Can I white-label TelzLink services?
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Yes! Our white-label program allows partners to offer TelzLink services under their own brand. Includes customizable portal, billing system, and technical support. Contact sales for partnership details.
How secure are my calls?
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All calls are transmitted over encrypted connections using TLS and SRTP protocols. Our infrastructure is SOC 2 Type II certified and undergoes regular security audits.
Do you offer refunds?
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Monthly service fees are non-refundable. However, we offer a 7-day free trial so you can test our services risk-free before committing. Unused prepaid credits can be refunded within 30 days of purchase.
What integrations are available?
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TelzLink integrates with 50+ CRM and business applications including Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack, and many more. Custom integrations are possible via our API.
How do I contact support?
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You can reach us 24/7 via: Live chat (instant response), Email: support@telzlink.com or sales@telzlink.com, Phone: +1 (803) 596-0867, or submit a ticket through your account dashboard.