Press & News

TelzLink Launches AI-Powered Call Center Platform, Achieves 85% Automation Rate

SAN FRANCISCO — TelzLink, the leading AI-powered telecommunications platform, today announced the launch of its advanced AI Call Center solution that automates up to 85% of routine customer service tasks. The platform combines natural language processing, intelligent routing, and predictive analytics to deliver superior customer experiences while reducing operational costs by an average of 60%.

"Traditional call centers are plagued by inefficiency, high costs, and agent burnout," said Michael Chen, CEO of TelzLink. "Our AI-powered platform addresses these challenges head-on, enabling businesses to scale their customer support operations without proportionally increasing headcount. Early adopters are seeing dramatic improvements in both customer satisfaction scores and bottom-line results."

TechCrunch: "TelzLink Raises $50M Series C to Expand Global Telecom AI Platform"

TelzLink announced today it has raised $50 million in Series C funding led by Sequoia Capital, with participation from existing investors Andreessen Horowitz and Y Combinator. The funding will be used to expand the company's AI capabilities, grow its engineering team, and accelerate international expansion.

TelzLink Achieves SOC 2 Type II Certification, Reinforcing Security Commitment

TelzLink today announced it has successfully completed its SOC 2 Type II audit, demonstrating the company's commitment to data security and privacy. This certification, combined with existing ISO 27001 and HIPAA compliance, positions TelzLink as a trusted partner for enterprise customers with stringent security requirements.

TelzLink Named "Best VoIP Innovation 2024" at Telecom Industry Awards

TelzLink has been recognized as "Best VoIP Innovation 2024" at the annual Telecom Industry Awards ceremony in Las Vegas. The award recognizes TelzLink's groundbreaking work in applying artificial intelligence to telecommunications, particularly its AI Receptionist and intelligent call routing capabilities.

TelzLink Partners with Microsoft to Integrate Teams Communication

TelzLink and Microsoft have announced a strategic partnership to integrate TelzLink's telecommunications capabilities directly into Microsoft Teams. The integration will allow Teams users to make and receive calls through TelzLink's global network without leaving the Teams interface.

TelzLink Expands Coverage to 20 New Countries Across Africa and Southeast Asia

TelzLink today announced the expansion of its virtual phone number coverage to 20 additional countries, bringing the total to 140+ countries worldwide. The expansion focuses on underserved markets in Africa and Southeast Asia, enabling local businesses to establish global presence with minimal investment.