Privacy Policy

Last Updated: October 19, 2025

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email, company name, phone number, billing address
• Payment Information: Credit card details, billing information (processed securely by third-party payment processors)
• Communications: Messages sent through our platform, support tickets, emails
• Call Data: Call logs, recordings (when enabled), metadata

1.2 Information We Collect Automatically

• Usage Data: How you interact with our services, features used, time spent
• Technical Data: IP address, browser type, device information, operating system
• Cookies: We use cookies and similar tracking technologies (see Cookie Policy)

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send invoices
• Send service updates and important notices
• Provide customer support
• Improve our services and develop new features
• Prevent fraud and enhance security
• Comply with legal obligations
• Send marketing communications (with your consent)

3. How We Share Your Information

We do NOT sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our services (e.g., cloud hosting, payment processing)
• Business Partners: With your consent, for white-label or partnership arrangements
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• ISO 27001 and SOC 2 Type II certified infrastructure
• 24/7 security monitoring

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

• Account data: Duration of account plus 7 years for financial records
• Call records: As required by telecom regulations (typically 6-24 months)
• Support tickets: 3 years
• Marketing data: Until you opt-out or 2 years of inactivity

6. Your Privacy Rights

6.1 GDPR Rights (EEA Users)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit processing of your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for certain purposes

6.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

6.3 Exercising Your Rights

To exercise any of these rights, contact us at privacy@telzlink.com. We will respond within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• EU-US Data Privacy Framework certification
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for service functionality
• Analytics Cookies: To understand how you use our services
• Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

10. Third-Party Services

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

Data Protection Officer
Email: privacy@telzlink.com
Phone: +1 (803) 596-0867
Address: 8 THE GREEN STE R, Dover, DE 19901, USA