Real Customers, Real Results

TechFlow Solutions

How a 120-person tech company cut costs by 65% and improved customer satisfaction

The Challenge

TechFlow Solutions, a rapidly growing SaaS company, was spending $4,200/month on RingCentral for 80 users. As they scaled, costs were becoming unsustainable. They needed modern AI features but adding them to their existing platform would have increased costs even further. Additionally, their support team struggled with manual call routing and lacked real-time insights into customer sentiment.

The Solution

TechFlow migrated to TelzLink's Professional plan, gaining access to AI-powered call routing, sentiment analysis, and real-time transcription. The migration was completed in under 3 hours with zero downtime. TelzLink's team handled all number porting and provided personalized training for their support staff.

The Results

• 💰 65% cost reduction - From $4,200 to $2,800/month
• 📈 40% improvement in first-call resolution rate
• ⚡ 85% of calls automated using AI Receptionist
• 📞 23% increase in customer satisfaction scores
• 🎯 ROI in 2 months from efficiency gains alone
• ⏱️ 15 hours/week saved on manual call management

"TelzLink reduced our telecommunications costs by 62% while actually improving call quality. The AI features are game-changing for our customer support team. We're handling 3x more calls with the same team size thanks to AI routing and automated responses."

"HIPAA compliance was our biggest concern when looking for a new provider. TelzLink not only met all requirements but made the process incredibly easy. Their BAA was provided immediately, and their security team answered all our questions. We've been using them for 18 months now without a single issue."

"Best decision we made this year. We were spending $8,500/month with Vonage for our 150-person call center. TelzLink got us down to $5,200/month with better features. The migration was seamless, and support is incredible - they respond within minutes, not hours. The ROI was immediate."

"As a developer, I appreciate TelzLink's clean API and comprehensive documentation. We integrated their platform into our product in under a week. The webhook system is reliable, and their SDK makes everything straightforward. Plus, their technical support actually understands code."

"We needed virtual numbers in 12 countries for our global expansion. TelzLink had us set up in all regions within 48 hours. The compliance automation is brilliant - we don't have to worry about local regulations. Highly recommend for any business operating internationally."

"The white-label solution is perfect for our agency. We resell TelzLink to our clients under our own brand, and they get exceptional value. The partner portal makes management easy, and we're earning 30% recurring revenue. It's a win-win for everyone."