TelzLink Portal

Dashboard Overview

📞

Total Calls

1,248
+12.5% from last period
⏱️

Talk Time

287 hrs
+8.3% from last period
💰

Current Balance

£250.00
🔢

Active DIDs

5
🔌

API Usage

1.2M requests
65% of monthly limit
🔊

Voice Quality

98.7%
Excellent
⚡

System Status

100%
All systems operational
🔒

Security

Protected
2FA Enabled Fraud Protection

Call Volume

Inbound Outbound
Mon
Tue
Wed
Thu
Fri
Sat
Sun

Call Quality

Mon
Tue
Wed
Thu
Fri
Sat
Sun

Recent Activity

View All
📞
Inbound Call
From: +44 20 7946 0958 • Duration: 5m 23s
Today, 10:23 AM
Completed
📞
Outbound Call
To: +1 415 555 7890 • Duration: 12m 05s
Today, 9:45 AM
Completed
💰
Payment
Added £100.00 to account balance
Yesterday, 3:12 PM
Success
🔢
DID Purchase
Purchased number: +1 628 555 1234
Yesterday, 11:30 AM
Success

DID Management

Your Active DIDs

Number
Location
Status
Forward To
Actions
+44 20 7946 0958
London, UK
Active
SIP: user@sip.telzlink.com
+1 415 555 6789
San Francisco, US
Active
PSTN: +44 7700 900123
+1 628 555 1234
San Francisco, US
Active
IVR: Main Menu
+61 2 8046 6789
Sydney, AU
Active
IP: 203.0.113.45
+49 30 5770 1234
Berlin, DE
Active
SIP: support@sip.telzlink.com

Call Detail Records (CDR)

Date & Time
Type
From
To
Duration
Status
Actions
Apr 9, 2025 10:23 AM
Inbound
+44 20 7946 0958
SIP: user@sip.telzlink.com
5m 23s
Completed
Apr 9, 2025 9:45 AM
Outbound
SIP: user@sip.telzlink.com
+1 415 555 7890
12m 05s
Completed
Apr 8, 2025 3:12 PM
Inbound
+1 628 555 9876
SIP: support@sip.telzlink.com
8m 42s
Completed
Apr 8, 2025 11:30 AM
Outbound
SIP: sales@sip.telzlink.com
+44 7700 900123
15m 18s
Completed
Apr 7, 2025 4:45 PM
Inbound
+61 2 8046 5555
IVR: Main Menu
0m 45s
Abandoned

Live Calls Monitor

📞

Active Calls

3
⏱️

Longest Active

18m 42s
📊

Call Quality

Excellent
Call ID
Type
From
To
Duration
Quality
Actions
CALL-2025040901
Inbound
+44 20 7946 0958
SIP: user@sip.telzlink.com
00:18:42
CALL-2025040902
Outbound
SIP: sales@sip.telzlink.com
+1 415 555 7890
00:12:15
CALL-2025040903
Inbound
+61 2 8046 5555
IVR: Main Menu
00:03:28

API & Integrations

Your API Keys

Name
Key
Created
Last Used
Actions
Production Key
••••••••••••••••••••••••
Mar 15, 2025
Today, 9:45 AM
Development Key
••••••••••••••••••••••••
Feb 28, 2025
Yesterday, 4:12 PM

API Usage

Apr 3
Apr 4
Apr 5
Apr 6
Apr 7
Apr 8
Apr 9
Total Requests (7 days)
1,248,632
Average Daily
178,376
Success Rate
99.8%

Available Integrations

Salesforce
Connected
HubSpot
Not Connected
Zendesk
Connected
Microsoft Teams
Not Connected
Slack
Connected
Zapier
Not Connected

Voice Analytics

Call Analytics Overview

Average Call Duration
4m 32s
+12% from previous period
Call Answer Rate
92.5%
+3.2% from previous period
Peak Hour
10:00 - 11:00 AM
32% of total call volume
Busiest Day
Tuesday
28% of weekly calls

Call Distribution by Time

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
8 AM
9 AM
10 AM
11 AM
12 PM
1 PM
2 PM
3 PM
4 PM
5 PM
6 PM
7 PM

Call Sentiment Analysis

Positive 65%
Neutral 25%
Negative 10%

Sentiment Trends

Positive Trend
+5.2% from last period
Common Positive Topics
Support Quality Call Clarity Resolution Time
Areas for Improvement
Wait Times IVR Navigation