Never miss an order call again.
Support calls don't stop at 5 PM, but most small teams do. TelzLink's AI Voice Agent answers order-status, shipping, and returns questions instantly on your support line, resolves what it can, and hands off to your team with full context for anything that needs a human.
What changes for your team
24/7 order support
Order status, tracking, and return policy questions get answered instantly, any time of day.
Fewer routine tickets for your team
Common questions get resolved on the call itself, freeing your team for the cases that actually need judgment.
Warm handoff when it matters
Escalations go to your team with a live summary, not a caller repeating themselves from scratch.
How it runs day to day
Point your support line at TelzLink
Use a TelzLink number or forward your existing support line to the AI agent.
AI handles the routine
Order status, shipping windows, and policy questions get resolved on the spot.
Complex cases reach your team
Escalations transfer with context — no cold handoffs, no repeated explanations.
Frequently asked questions
Can the AI look up a real order status?
The agent can be connected to your order and fulfillment data so it answers with real information rather than generic responses — talk to us about your specific platform to scope the integration.
What happens with an angry or complex caller?
You set the escalation rules. The agent recognizes when a call needs a human and transfers immediately with a summary, rather than trying to force a resolution.
Is this only for phone support?
The AI Voice Agent handles phone calls. If you need omnichannel coverage across chat and email too, talk to us about your full support stack.
Ready to bring this to your e-commerce team?
Tell us your current setup and call volume — we'll map out the fastest path to live.